Frequently Asked Questions
1. How do I order your product?
Once you have chosen the item/s you wish to purchase click on your "Bag" at the top of the page which will take you to your Shopping Cart. In your Cart, you can edit or remove item by clicking on ′Change′ or "Remove". You can click on "Continue Shopping" to select more items. Check the shipping rate by entering your address.
Once you have completed selecting your items click "Proceed to Checkout" to make your purchase.
This will then commence the check out and payment process. Just follow the prompts which will collect information such as the shipping and payment details. Or create an account so you can login in the future to check the progress and history of your purchases. Once your order has been processed you will receive an automated email confirming your purchase.
2. How can I pay for my order and how secure is it?
The Secure Credit Card payment takes place through a secure internet payment service provided by Australia′s largest secure online payment provider - Eway. The payment process is quick and simple and no registration required. Eway′s system is secure - it uses 168 bit SSL high-grade encryption and utilises the best commercially available technology and procedures to protect the security of your online transactions. Your credit card and personal details are encrypted before they are transmitted over the internet. We do not have access to your credit card details, the Eway secure payment system debits your credit card at the time of your order and sends us an approval of payment and our system generates an order that we then process. This system is far more secure than receiving your credit card details directly as Eway Solutions online security arrangements are far superior.
3. How do I wash and take care of my sheepskin footwear?
4. Are they waterproof when I receive them?
5. What size do I put on the order?
6. Do you have any outlets to look at your products?
Jumbo Ugg/Koalabi head office/ showroom 1 Keys Road Moorabbin, Melbourne Tel: +613 9532 5552
Jumbo Ugg/Koalabi factory outlet 304 Chesterville Road Moorabbin, Melbourne Tel: +613 907 89706
Uggs on Chapel 396 Chapel Street, South Yarra Melbourne, Australia Tel: +613 9824 0991
7. Do you sell the DECKERS BRAND" UGG Australia™ sheepskin boots
The answer is NO! We sell the Australian Registered and Made in Australia brand known as – “Jumbo Ugg Boots” and the Australia Made brand of “Koalabi Australia” products as well as overseas produced “Koalabi Australia” fashion products.
We are not in no way affiliated to the US Company that owns the “UGG Australia” brand - called Deckers.
The word Ug, Ugh, Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people advertising ug, ugg or ugh boots. The word ugg is found in the Macquarie Dictionary.
To learn more visit http://www.saveouraussieicon.com
8. Do all of your boots have a label at the back and what does it say?
We have a domestic and international label.
The domestic label says "JUMBO UGG BOOTS"
The International, fashion and kids label says "KOALABI AUSTRALIA".
9. Will my ugg boots be too warm for the summer?
Ugg boots are made from the finest wool that has many wonderful properties - letting your feet breath is one of the major ones. And during summer, this means your feet are kept cool. Warm in winter and cool in summer.
Ugg boots are a very versatile piece of footwear. Here in Australia they′ll be worn with bikinis! Others wear their uggs with mini skirts, jeans or long skirts. They really are a boot for every occassion.
Take a look around your local shopping centre and you′ll notice the huge range of ways people wear their most comfortable shoe (or boot).
10. What is the Currencies on this website?
11. Are there any additional duties or taxes?
12. What if I wish to cancel my order?
13. How long do you anticipate the order will take to be filled?
14. How long do you anticipate the order will take to be shipped to the address of the customer?
All orders are delieverd with Australia post. The estimated delivery times are as follows
Standard: 2-7 buisness days
express: 1-3 buisness days
Air mail: 8-20 working daysAir Mail courier is NOT 100 % trackable; it is the customers’ liability if the parcel is lost in transit. If you wish to have the ability to track your order as soon as it leaves our warehouse please select Express Air courier.
Express air courier: 3-10 working days
*May vary depending on the destination. Delivery times may be longer around the time of public holidays.
15. Details of courier used? Or method of shipment?
16. When will the credit card be charged?
17. What name will appear as the Merchant′s name on the cardholder′s statement?
18. Does the customer need to be home to sign for the delivery of the goods?
19 .Can the customer "fast track" the delivery of goods to coincide with a special day?
If so, are there any additional costs involved with this?
Please email our sales office email@example.com to make any special arrangements.