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Shipping Rates
To see shipping rates, please select the product and click on "Add to Cart" on the bottom right.
Australia
Delivery within Australia takes 1-3 business (VIC and NSW), 4-6 business days (other states and country).
International
We ship worldwide. We ship via DHL registered from Australia, it usually takes 7-10 business days (USA & Asia), 8-12 business days (UK), 10-18 business days (Europe) from time of shipment to arrival.
Tracking websites for DHL registered:
DHL processing center destination (can be tracked after 4 working days)
DHL final delivery point (can be tracked at the last stage of delivery in 12-15 working days:)
Austria Post AG
Brazil Correios
Canada Post
Denmark Post
Indonesia – Pos Indonesia
Ireland – An Post
Japan Post (select EMS)
Korea
New Zealand Post
Norway Post
Portugal - CTT
Qatar Post
Spain Correos
Swiss Post
Sweden Post
UAE – Emirates Post
USPS
EMS - Express International
We also ship via EMS (2-5 business days delivery worldwide) from the day of shipment. If you need your boots sooner and this is an option that you would prefer, please choose EMS shipping. Once shipped we will email you a tracking number which can be tracked via:
EMS
Return Policy
We stand by our 100% Genuine, made in Australia sheepskin footwear!
We will provide a refund if you return the goods (not worn or damaged) less any freight costs for any items that were received damaged or not as ordered*. Within 30 days of receipt.
Please choose the size carefully by using our measurements as a guide. If you are not sure Contact Us.
We will exchange the footwear for incorrect sizing less any freight costs.
If returning the footwear we recommend insured airmail, this will take 5-12 business days as opposed to surface mail which can take a lot longer.
You must e-mail us prior to returning or exchanging any items and inform us of the reason. We will then give you the contact point for the return.
It is the discretion of Jumbo UGG Boots to refund less any freight charges for returns outside of this policy and this may attract a 20% re-stocking fee.
*Receipt of goods with the assumption they were a different brand, look or feel does not constitute "not as ordered" please contact us via e-mail prior to your purchase if you have any doubts or queries.
Cancellation
You should contact us immediately should you wish to cancel any order for the Products placed through the Website. Requests for cancellation will be considered by Jumbo UGG Boots and may cancel the order at their discretion. Jumbo UGG Boots reserves the right to charge a 10% cancellation fee to cover administrative costs for any orders cancelled prior to the shipment of your order.
Disclaimer
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products.
It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
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