Delivery & Returns
To see shipping rates, please select the product and click on "Add to Bag". In your Bag you can set your destination to see delivery cost .
Australia Delivery within Australia via registered post takes 1-3 business (VIC and NSW), 4-6 business days (other states and country). Express Post within Australia takes 1 business days or 2 for remote areas. Once shipped we will email you a tracking number which can be tracked here.
All returns must be accompanied by a completed EXCHANGE/REFUND FORM and this must be mailed with the products that are being returned. All products will be assessed by our Quality Control department within 14 days of receipt of the returns.
All exchange requests must be made within 30 days of receipt of the goods. Goods must be unworn and undamaged.
Receipt of goods with the assumption they were a different brand, look or feel does not constitute “not as ordered” and no refunded will be issued.
Standard 3 month manufacturing warranty applies to all our products provided that they are not returned due to problems arising from normal “wear and tear”. Discoloration and staining (due to wearer) is not deemed faulty workmanship and will not warrant a claim. Slight dye transfer may occur with darker colored sheepskin during first few wears. Lighter colored sheepskin may pick up inks from clothing with which it comes in contact. This discoloration is not covered under the manufacturer′s warranty.
Irregularities and variations in color and texture are characteristic qualities of sheepskin. These irregularities and variations are not covered under the manufacturer′s warranty.
All refunds are less any freight charges and may attract a 20% re-stocking fee. If returning the footwear we recommend Registered Standard Australia Post, If the shipping was not charged initially as part of a promotion, this amount will be deducted from the total.
Please contact us via e-mail prior to your purchase if you have any doubts or queries.
You should contact us immediately should you wish to cancel any order for the Products placed through the Website. Requests for cancellation will be considered by Jumbo UGG Boots and may cancel the order at their discretion. Jumbo UGG Boots reserves the right to charge a 10% cancellation fee to cover administrative costs for any orders cancelled prior to the shipment of your order.
We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Taxes and custom processing fees may apply in your country, such fees are solely the responsibility of the parcel recipient. It is a responsibility of a parcel recipient to collect the parcel in a due manner, the post will normally hold the parcel for 1-2 weeks. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
We sell the Australian Registered and Made in Australia brand known as – “Jumbo Ugg Boots” and the Australia Made brand of “Koalabi Australia” products as well as overseas produced “Koalabi Australia” fashion products.
We are not in no way affiliated to the US Company that owns the “UGG Australia” brand - called Deckers.
The word Ug, Ugh, Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people advertising ug, ugg or ugh boots. The word ugg is found in the Macquarie Dictionary.