A division of Binder Productions Pty Ltd
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Tall Boots:
Short Boots:
Kids Boots:
Slippers:
Fancy Design:
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Returns and Exchange Policy: We stand by our 100% Genuine, made in Australia sheepskin footwear!
FAQ's - Frequently Asked Questions:
The Answers: How do I order and pay and what are my alternate payment options? On each of the product pages you will see a shopping cart below each of the items, we use Paypal as our preferred payment method. When you have selected the items you wish to purchase use the "View Cart" button to continue with your check out and payment. You will then be notified via e-mail of your purchase. The shipping cost is automatically calculated upon checkout. We prefer Paypal however in certain cases you may want to contact us and we can provide the facilities for telephone payment via credit card or a quote for multiple orders. How long does my order take to arrive? We normally ship by air mail from Australia, it usually takes 8-12 business days from time of shipment to arrival. Due to international customs it can take up to 20 working days. Please contact us to find out when your order was sent by e-mailing info@jumbougg.com.au and provide your order and contact details. How do I wash and take care of my sheepskin footwear? Please take a look at the information in our "Measurements and Care" page. Are they waterproof when I receive them? Our genuine sheepskin footwear is resilient to the basic elements but if they do get very wet you need to let them dry in a shaded area away from the sun and rain. The outside of the sheepskin boot is a soft leather and is not waterproofed when you receive them, so they won't withstand the harsh elements of heavy rain and snow for very long. Buying a waterproofing spray can help protect the boots from rain and snow. Please see your local store and ask for a soft leather waterproof spray. What size do I put on the order? For information regarding sizing, please refer to our "Measurements and Care" page. Are there any additional costs (taxes, duties etc)? Depending on where you are located, you may need to pay duties and this is the responsibility of the consignee, please contact your relevant customs department. For example UK customers: All sheepskin boots have a duty of 4% (UK Tariff code 6405 9090 00), Kids boots are duty free. Please allow a total 21.5% for duties & VAT (4% duty plus 17.5% VAT). This is usually calculated on the actual total including freight and will be due on delivery. Is there an alternative freight method other than standard air mail? We prefer to send your orders via air mail, however if you would like an alternate freight method (Express Mail etc..) please contact us for a quote. Do you have any outlets to look at your products? Our outlet is located in Melbourne, Australia in the same factory where we manufacture all of our sheepskin footwear. For address details please look at "contact us". Alternatively our internet store is a great place to buy on line and be assured you will receive a fantastic range and great quality. Please have a look at some of our customer's feedback. Do you sell the "UGG Australia" sheepskin boots? We get this question regularly and the answer is NO! We sell our own products, manufactured here in Melbourne, Australia by our company, Binder Productions Pty Ltd. We produce a brand of sheepskin footwear called "Jumbo Ugg" and we are not affiliated to the US company that own the UGG Australia brand - called Deckers. The word Ug,Ugh,Ugg has been associated with a style (not brand)of footwear for many years in Australia so you will find many people advertising ug,ugg or ugh boots. The word ugg is found in the Macquarie Dictionary. Most of the UGG Australia™ production occurs in China and not in Australia. Do not be fooled! If you want genuine sheepskin, ugg/ugh/ug boots buy the ones made here in Australia!!!!!!!! To learn more visit http://www.saveouraussieicon.com Do all of your boots have a label at the back and what does it say? All of our ugg boots have a label on the
back of the heel accept for the Kids and Slippers Range as it does not fit on
the heel support. The label says
Australia International
EMS -International Express Courier We also ship via EMS -International Express Courier (2-3 business days delivery worldwide). If you need your boots sooner and this is an option that you would prefer, please write EMS shipping in the comment of your order and then send an additional $US18.00 separately via www.paypal.com to info@jumbougg.com.au. Insurance Please note that whilst we include shipping insurance free of charge, some countries do not provide or allow insurance. If your package is lost in transit, Jumbo Ugg accepts no liability. The following countries do not permit shipping insurance: Barbados, Bermuda, Chile, Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, East Timor, Falkland Islands, Guatemala, Israel, Jamaica, Jordan, Lebanon, Malta, Mexico, Nepal, Nigeria, Norway, Paraguay, Peru, Uruguay, Venezuela, Vietnam. Disclaimer We believe that we have aligned ourselves with excellent delivery partners, but there may be times when, despite their best efforts, parcels are delayed in the delivery process. We will always endeavor to work with our delivery partners to ensure prompt arrival of your products. It is your obligation to enter the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense. We will provide you with an estimated date for delivery of all parcels. While we make every effort to deliver by this time, all dates specified are estimates only. We have aligned ourselves with Australia Post who we believe will always do their best to deliver products by the estimated delivery date. Please note that if an item has been lost in transit, we will not dispatch a replacement item immediately. Replacement items will be dispatched according to our discretion. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from a late delivery. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
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"JUMBO UGG BOOTS"
